Booking Terms & Conditions

Effective Date: February 29th, 2024

Please read these Terms and Conditions before using Siva Travel and Finance LLC website and making any booking. When you make a purchase on the Site, you agree to accept these Terms and Conditions.

Use of Website

This Website is available to all users (hereinafter referred to as the “User” or “You”), subject to these Terms and Conditions When you make a purchase on the Site or otherwise use this Site, you agree to accept these Terms and Conditions.

This Website is owned by Siva Travel and Finance LLC, in Switzerland, and registered in the Trade Registry of Bern with Tax ID number Number CHE-106.845.002. Siva Travel and Finance LLC an  IATA  Accredited Agent. We are also a member of the Stiftung gesetzlicher Garantiefonds der Schweizer Reisebranche (Swiss Travel Guarantee Fund TPA) and are fully bonded for your financial protection

We act as a disclosed agent for third party suppliers, such as airlines, tour operators, car hire companies, hotel companies, consolidators and insurance companies. This means that, when you make a booking, the contract for the product is between you and the supplier. As such, the supplier’s booking conditions (including airlines’ conditions of carriage) apply to your booking, in addition to those set out here. Please make sure that you have read the supplier’s conditions before completing your transaction with us, as they do contain important information about your booking. (You can easily request a copy of the supplier’s conditions from us – see ‘Contacting Siva Travel and Finance LLC ‘ below). Please read your ticket wallet/ travel documents for the airline’s conditions of carriage.

Liability Protection

As agent we accept no responsibility for the acts or omissions of the supplier, or for the products and services provided by them. However, we may still be liable to you if we have been negligent, have misrepresented important information.

Your Obligations

You agree to be bound by the following obligations, including without limitation: You accept financial responsibility for all transactions made under your name or account. In order to make a purchase you must be at least 18 years old, be purchasing for yourself, and have the legal capacity to make the transaction. In case you making a booking for a group/part/family will be responsible for payment of all.

You must make sure that all the information you provide to us is true and accurate. (Please ensure that you notify us in writing immediately of any change to your address, email address or telephone number).

Failure to supply correct and complete credit or debit card details, including cardholder name/ billing address, may result in delays to the issue of your tickets, increases in the fare, or at worst cancellation of the booking, so please ensure that the details you give match those on the card/ statement.

You must not use the website for speculative, false, or fraudulent bookings.

Supplier Conditions

You are responsible for complying with any airline’s terms, for example concerning check-in times, reconfirmation of flights, and other matters. Siva Travel and Finance LLC accepts no responsibility for bookings cancelled due to non-compliance with the airline’s rules.

For scheduled flight tickets there are additional terms which apply to each fare. These terms may include, for example, conditions relating to changes, refunds, minimum and maximum duration of stay. Generally, the more flexible the ticket, the more expensive it is likely to be and you need to take various points into consideration before deciding between the fares on offer.

The flights confirmed on your ticket must be used in order of sequence (in the order set out in your itinerary). If this requirement is not met, the airline may cancel any onward flights, and you are unlikely to receive any refund.

Some airlines require you to reconfirm each flight 72 hours prior to departure, and may cancel your flight if you do not do so. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund. In any case, Siva Travel and Finance LLC strongly recommends that you reconfirm all flights in this way in case of last minute schedule changes.

Information on the Site

Siva Travel and Finance LLC does not guarantee that information on the site (including without limitation prices, descriptions or dates) is free from errors or omissions, or that it is suitable for your intended use. We will use all reasonable endeavors to correct any errors or omissions as soon as practicable once they have been drawn to our attention.

Siva Travel and Finance LLC offers all general information on the site for guidance only. We reserve the right to change at any time any aspect of the site or its content, including the availability of any suppliers, features, information or content.

Pricing: All our prices are quoted in Swiss francs and subject to availability.

All fares quoted at the ‘confirmed quotation’ stage include pre-payable taxes and applicable transaction fees. These are added together to form your final quotation.

Please note that for some destinations a departure and/ or arrival tax is payable locally. It is the passenger’s responsibility to pay such taxes, and Siva Travel and Finance LLC accepts no responsibility for denied boarding resulting from failure/ inability to pay such taxes.

The price you pay for your tickets is likely to include a booking/ transaction fee made by Siva Travel and Finance LLC. This is our fee for making and administering your booking, and is non-refundable.

Service fees are also charged for other forms of administration, including, but not limited to, reservation changes and refund applications.

Fares are subject to change without prior notice. Should the fare for your journey be changed by the airline/s with which you are due to travel, or if we discover that the fare you have paid is incorrect, prior to the start of your journey, we will do our best to notify you as soon as this comes to our attention. In such circumstances, you will be liable for any difference in fare. The airline may refuse travel if the correct fare has not been paid. Alternatively, we may cancel the contract, without any liability to you.

For our ‘Special Fares’ for scheduled flights, these are subject to verification by our ticketing staff. Should we be unable to honor the fare quoted, we will endeavor to notify you within three working days.

Where we book a product priced in a different currency, we reserve the right to include an additional amount to cover the costs of currency conversion and exchange rate fluctuations.

Ticketing Policies

Once You have completed Your booking via, You will receive an Order Confirmation from Us to the email address You provided. This email serves as a proof that You have successfully made an order via and it reflects Your Passenger(s) details, Itinerary Details and Summary of Charges.

Please note that with the Order Confirmation we acknowledge that the order was received and it is processed by Us or by the third party. The Order Confirmation shall not serve in any case as an electronic ticket or a guarantee to board the plane. Once the payment is received and Your reservation is ticketed, You will receive a separate email with the e-ticket receipt.

The ability to cancel or modify a booked flight is restricted and will depend on the airline’s fare rules or other terms and conditions.

Changes to name details are restricted by many airlines, therefore in case any change is required, You should be aware that modifications are only allowed in accordance with the airline’s policy. Most airlines treat a name change as a cancellation, to which standard conditions and charges would apply.

In case that You request any changes and/or modifications caused by a change in Your travel plans or Your personal circumstances (cancellation or modification), in addition to the terms and conditions of the airline company, Our processing fees will apply.

Denied Boarding, Flight Delays and Cancellations

Details of these rights are available from airlines and are also displayed at European airports.

Any payment/ reimbursement in such cases is the responsibility of the airline.

Under European regulations we are required to bring to your attention the existence of a Community List of air carriers which are subject to an operating ban within the EU.

The list can be viewed at

Special Requests: We are happy to forward details of any additional requirements you may have (for example seating or diet preferences, assistance, etc.) to the relevant travel supplier. These are treated as special requests, and as such fulfillment of these requests cannot be guaranteed.

Pregnancy: If you will be traveling while pregnant, please note that regulations apply to the carriage of passengers who are more than a certain number of weeks pregnant at the time of travel. These regulations vary between airlines, so it is your responsibility to check the airline’s policy before making a booking.

In some cases travel may not be permitted, or you may be required to travel with a doctor’s letter, or even obtain a medical clearance from the airline.

You must ensure that your travel insurance covers you if you are pregnant. We recommend that you also confirm with your doctor before booking that you are fit.

Paying for your booking

Payment can be made by various Debit / Credit cards mentioned on the site, by an E-commerce link. Siva Travel and Finance LLC may be required to pass your card details to the relevant supplier for fulfillment of the booking.

Scheduled flights & web fares

Full payment is required at the time of booking, by debit or credit card. We reserve the right to apply a surcharge for all credit card transactions.

We reserve the right to cancel bookings before or after the ticket issue if payment is declined by the card issuer, or if incorrect card details or billing information have been supplied.

Siva Travel and Finance LLC will not be liable for any increase in fare due to payment failure.

Further, in an effort to minimize the effects of credit card fraud, we reserve the right to carry out random checks, including checks of the electoral roll, and may request you to either fax or email to us proof of your address and a copy of the credit/ debit card and recent statement, or a copy of the cardholder’s and/or passenger’s passport/s, before issuing any tickets. We reserve the right to insist that travel documents be sent to the billing address of the card used to pay for the booking. Siva Travel and Finance LLC reserves the right to pass on any charges relating to card chargebacks. If you make a booking using a credit card registered outside Switzerland, we reserve the right to reject your booking if we are unable to satisfactorily complete the relevant checks.

Managing your booking

Please ensure that all your travel, passport, visa, and insurance documents are in order and that you arrive in plenty of time for checking in at the airport. It may be necessary to reconfirm your flight with the airline prior to departure. Please ask us for details at least 72 hours before your outbound flight. You should take a note of any reference number or contact name when reconfirming. If you fail to reconfirm you may be refused permission to board the aircraft and you are unlikely to receive any refund.

Cancellations / Amendments by You

 Any cancellation or amendment you wish to make to your booking will be subject to the relevant supplier’s conditions. Some tickets are non-refundable and/ or non-changeable; in other cases it may be possible to amend or cancel your booking subject to a penalty charge.

It must be emphasised that the vast majority of airline tickets are non-transferable, and as such name changes are not normally permitted. It is therefore essential that you enter passengers’ names as per passport at the time of booking. For online scheduled flight bookings, the rules regarding cancellations and amendments for the fare purchased are shown during the booking process, please ensure you read these carefully.

Siva Travel and Finance LLC, as agents for the airlines/consolidator must abide by the airlines’ terms and conditions – we are unable to deviate from the fare rules/ supplier’s conditions.

Where changes or refunds are permitted, Siva Travel and Finance LLC will apply administration fees (in line with our current rates) in addition to any fees charged by the supplier, if you ask us to amend or cancel your booking. This is to cover the costs we incur in administering cancellations and amendments.

Any request to amend or cancel a reservation must be notified to Siva Travel and Finance LLC in writing, and can not be actioned until received by us. Requests received outside our opening hours can not be processed until we reopen the next working day, and if we need to contact the travel supplier to effect the change/cancellation, until we are able to contact them.


 Admin fees of CHF 50 per passenger will be charged as a cancellation penalty in case of pre/post ticket issuance on top of the airline penalty.

If you wish to cancel your booking and attempt to claim a refund, please telephone/ email us in the first instance, so we can advise you if the conditions of your ticket permit any refund. If you wish to proceed with the cancellation, you must notify us in writing. (If you do not advise us of your intention to cancel a booking before the scheduled departure time, or do not check-in, this will be recorded by the airline as a ‘no show’ and is likely to result in the forfeit of all monies paid).

Where a refund is permitted, this may take some time, typically 2 weeks, to be authorized by the airline. Once authorized, any refund will be made to the debit or credit card used to make the original booking. You must advise us when you cancel the booking if that card is no longer valid.

Any refund made will be nett of any cancellation charge from the airline or tour operator. Many airlines also charge an additional fee to process refunds. Refunds of any kind will also be subject to Siva Travel and Finance LLC usual administration fees. Booking fees, credit card charges, postage costs and any amendment fees you may have paid for any previous changes are also non-refundable.

In the case of non-refundable scheduled flight tickets, it may be possible to claim back any unused taxes. Please note that not all taxes are refundable. Some airlines do make a fee for processing such requests, and in some cases, the charge exceeds what you would get back. Please ask for details when you cancel your booking.

Information on the Site

If you wish to change your booking, please telephone/ email us in the first instance, so we can advise you if the conditions of your ticket permit any changes. If a change is permitted, we may ask you to confirm in writing that you wish to change the booking.

Any changes are subject to availability, limitations, and restrictions of the relevant travel supplier.

If a change increases the cost of your booking, you will need to pay such extra costs.

Changes of any kind will also be subject to Siva Travel and Finance LLC usual administration fees.

Cancellations / Amendments by the Travel Supplier

Airlines reserve the right to make time changes, or in rare cases, to cancel flights, for operational reasons. Whilst Siva Travel and Finance LLC is not responsible for and has no control over, such changes, we will do our best to assist when such situations arise.

In the unlikely event that your flight is canceled by the airline or tour operator, your rights and remedies will be governed by the supplier’s conditions/ airline’s conditions of carriage. As a result, you may be entitled to:

(a) carriage on another flight with the same airline without additional costs;

(b) re-routing to your destination with another carrier without additional costs;

(c) some other right or remedy.

In the event of schedule changes made prior to the commencement of your journey, it is not always necessary to have your tickets reissued or revalidated, but we will advise you should this be necessary.

Siva Travel and Finance LLC takes no responsibility for any flight rescheduling en route.


Many suppliers require you to take out travel insurance as a condition of booking with them. In any case, we strongly recommend that all our customers arrange adequate travel insurance for the duration of the trip, since circumstances may arise where neither Wayfarers nor the supplier are liable.

It is recommended that insurance is taken immediately upon making the booking, in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses. In most cases cancellation fees will apply if you need to cancel your booking before you travel.

Siva Travel and Finance LLC  does sell travel insurance and will be pleased to quote a premium for your journey on request.

Passport / Visas / Health Requirements

It is your responsibility to ensure that you are in possession of a valid passport for your journey. Your passport must also be legible and intact. When making your booking you must ensure that the names you provide match those shown on the passengers’ passports. Most countries require that your passport is valid for a period of at least six months after your return travel date: we recommend that you check with the embassy to confirm exact requirements.


You should check the recommended inoculations/vaccinations which may change at any time. You should consult your doctor before you depart.

Online medical advice for travelers can be found at the Federal Office of Public Health FOPH website Otherwise, for medical advice regarding your journey, please contact your doctor.

Data privacy

Customer data:  Siva Travel and Finance LLC requires various data from the customer and their fellow travellers (such as first and last name, date of birth, address, telephone number, etc.) for the correct processing of the contract. Siva Travel and Finance LLC is subject to the Swiss Data Protection Act. Siva Travel and Finance LLC is obliged to keep the data secure and store it in Switzerland. In connection with bookings, the following data is usually collected or processed: details of travel such as travel dates, travel route and destination, airline, hotel, prices, customer preferences, information and details of fellow travelers, health data, e.g. details of health-related special needs or illnesses and accidents during a trip, frequent flyer number, etc.


If no agreement is reached between the customer and Siva Travel and Finance LLC in the event of a complaint, the customer has the option of contacting the independent ombudsman of the Swiss travel industry. The ombudsman strives to reach a fair and balanced settlement for all problems between customers and  Siva Travel and Finance LLC. The address of the ombudsman is: Ombudsman of the Swiss Travel Industry, P.O. Box, 8038 Zurich. Mon.-Fri. 10:00–16:00, tel. 044 485 45 35, fax 044 485 45 30,

Place of jurisdiction

Swiss law applies exclusively to the relationship between the customer and Siva Travel and Finance LLC  .  Subject to imperative statutory provisions, the courts at the registered office of Siva Travel and Finance LLC   in Bern, Switzerland, shall have exclusive jurisdiction over all disputes related to these Terms and Conditions.