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Frequently asked questions

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Visit the airline's website to see if it is possible to check in online before departure. Check in using the airline’s booking number which can be found in your travel document.

We recommend that you always have your passport with you when you are travelling. Depending on where you are travelling to, you may be refused boarding if you do not have valid travel documents; for example, your passport, visa and transit visa. Your travel documents must meet the requirements of both the country and the airline.

If you need a visa and/or to have vaccinations, it is your responsibility to obtain these.

You can get in touch with our team via our contact form. We aim to respond to online queries as soon as possible.

Alternatively, you can contact us directly via one of the listed channels on the Contact page.

Your booking confirmation is automatically sent to the email address you gave at the time of booking. If you have not received your booking confirmation, it’s possible that you gave an incorrect email address. Some email servers may also classify these types of emails as spam. Check that the email has not been moved to your spam folder.

You can always contact us and we will send you a new booking confirmation. Please note that it is very important that you provide the correct email address as we use this to notify you about any changes to the timetable or other changes to your booking.

How to reach us


084 4444 333

Int. 0041 31 318 44 60
Fax. 0041 31 318 44 61
Mon – Fri: 09:00 – 18:00
Sat: 10:00 – 16:00




Our Office

Weltpoststrasse 3e
3015 Bern


Mail Address

Siva Travel GmbH
Postfach 1299
3000 Bern 16